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We now offer customers the option to file a claim, check claim status, request account changes and see coverage information online at MyBenefits.

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Allstate Benefits
1776 American Heritage Life Dr
Jacksonville, FL 32224
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Customer Service Toll Free Number: 1-800-521-3535  
(8AM to 8PM EST Mon-Fri)
Spanish Customers Toll Free Number: 1-800-211-5533  
(8AM to 8PM EST Mon-Fri)
 
For additional information please use the links below to contact the necessary department. Please include your name, phone number, and policy number if applicable.
Advertising/Marketing Services AB-Marketing@Allstate.com
Agent Recruiting/Sales AB-Recruiting@Allstate.com
Agent Training/Electronic Enrollment AB-AgentTraining@Allstate.com
Agents and Regional Support RegionalSupportCenter@allstate.com
Allstate Sales Support Unit ASSU@Allstate.com
Billing Inquiries AB-PremiumAdmin@Allstate.com
Claims AB-Claims@Allstate.com
Commissions AB-Commissions@Allstate.com
Customer Care Center AB-CustomerCare@Allstate.com
Group Insurance Group@Allstate.com
Group Underwriting GroupUnderwriting@Allstate.com
Licensing/Contracting AB-Licensing@Allstate.com
New Business AB-NewBusiness@Allstate.com
Policy Change Unit AB-PolicyChangeForms@Allstate.com
Website Support AB-ProductionSupport@Allstate.com